Terms of Service
Please read these terms carefully before using our services or purchasing our products.
Last Updated: January 15, 2024 | Effective Date: January 15, 2024
1 Acceptance of Terms
By accessing or using MSCOV services, purchasing our products, or engaging with our website, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.
These Terms constitute a legally binding agreement between you and MSCOV regarding your use of our performance nutrition products and veterinary solutions for Arabian horses and racing camels.
2 Product Information & Use
Our products are specifically formulated for performance enhancement in Arabian horses and racing camels. All products are manufactured in GMP-certified facilities and comply with applicable regulations.
Important Usage Guidelines
- • Products must be used under veterinary supervision
- • Follow all dosage instructions and safety guidelines
- • Check local racing regulations before competition use
- • Store products according to label specifications
3 Orders & Payment Terms
Order Processing
- • All orders subject to acceptance and availability
- • Minimum order quantities (MOQ) may apply
- • Custom formulations require 45-day lead time
- • Prices subject to change without notice
Payment Terms
- • Payment due per agreed commercial terms
- • Late payments subject to interest charges
- • Currency: USD unless otherwise specified
- • All taxes and duties are buyer's responsibility
4 Shipping & Delivery
We ship globally with specialized handling for veterinary products. Delivery times vary by destination and product type.
Shipping Considerations
Temperature-Sensitive Products:
Special cold-chain shipping may be required for certain formulations, with additional costs applicable.
International Shipping:
Customs clearance and import permits are buyer's responsibility. Additional documentation may be required.
5 Returns & Product Warranty
Return Policy
Due to the nature of veterinary nutrition products, returns are limited to unopened products within 30 days of delivery, subject to approval.
Product Warranty
We warrant that our products meet stated specifications and are free from manufacturing defects. Our liability is limited to product replacement or refund of purchase price.
6 Limitation of Liability
Important Legal Notice
MSCOV's liability is limited to the maximum extent permitted by law. We are not liable for indirect, consequential, or punitive damages arising from product use.
Professional Use Only: Our products are intended for use by qualified veterinarians and animal care professionals. Users assume responsibility for proper application and compliance with local regulations.
Performance Results: While our products are scientifically formulated, individual results may vary. We make no guarantees regarding specific performance outcomes.
7 Intellectual Property Rights
All product formulations, trademarks, logos, and proprietary information remain the exclusive property of MSCOV. Unauthorized reproduction or distribution is prohibited.
OEM partners receive limited licensing rights as specified in separate manufacturing agreements.
8 Governing Law & Disputes
These Terms are governed by the laws of the jurisdiction where MSCOV is incorporated. Any disputes shall be resolved through binding arbitration or in competent courts of that jurisdiction.
For international transactions, the UN Convention on Contracts for the International Sale of Goods (CISG) may apply where applicable.
9 Contact Information
For questions regarding these Terms of Service or our products, please contact us:
Business Inquiries:
WhatsApp: +86 156 3215 2230
Available: 9:00 AM - 6:00 PM (GMT+8)
Questions About Our Terms?
Our team is available to clarify any aspects of our Terms of Service or discuss your specific requirements.
Contact Legal Team